Store: employees rude, not helpful at all, would not even offer to check with tech services to confirm what I was telling them.
So I had a new phone for 45 days and ended up in your store for an hour doing their job and ended up with a refurbished phone
I was told the only charge would be the $20.00 shipping by your tech department.
I would rather have put no stars but that did not seem to be an option.
•They will take your name and need and write it on a list so you won't have to stand in line.
Your tech dept failed to tell me about the warranty charge and did not put the notifications on my account where the store could access them
I have had 4 phones for 5 years and this is not the first time I have had issues with tech service and the store not knowing what each other is doing.
•This is one of the poshier T-Mobile stands. Don't let the neighboring area fool you.
They said they would send a warranty replacement and I opted to pay $20.00 to have it shipped Second day delivery
Staff were for very helpful. The manager was there when I went with my husband to get my phone and he was awesome really took care of us even though there was someone else helping us at first. The second time I went because I was having trouble with my phone's volume. Apparently I'm just deaf or this phone doesn't work that well... the team tested out my phone and worked with me. They were very patient and understanding we joked around a lot even though I went in slightly annoyed I left satisfied. The only reason I didn't give four stars is because both times I was there there was someone else coming in with huge complaints and they were raging upset. I feel like they could have handled their other customer both times way better. I understand it's a hard thing to do but it just was very apparent the person taking care of them didn't want to deal with them.
I got a new phone 45 days ago and it would not turn on
The sales staff is always very helpful. Top notch!
The store manager also said he could not accept the phone.
I spoke by phone with your tech dept and they could not help get it working
They are thoroughly helping each customer and are so good they almost up-sold me into oblivion and I would've been happy about it until the bill came along later
Always helpful and the best plans and service. I've tried the other big brands AT&T, Verizon, & Sprint. While none are perfect, this had been the best experience to me by far.
Your company has a major issue with communication between the tech department and stores.
They then charged me $20.00 for the shipping and $20.00 for the exchange.
Rating
When I got to the store the first thing the employ said was he could not accept the old phone because it would not turn on.
I think it's time to start looking for another service provider.
Which is why I was returning it.
I had to call call customer service on my phone and put them on the line with the store manager so they could tell him where to find the notices on my account that approved the warranty.
Phone tech service: poor
•The wait is usually 15 to 25 mins.
T Mobile is a US Electronics Store based in Blue Springs, Missouri. T Mobile is located at 805 NW State Hwy 7, Blue Springs, MO 64014, USA.
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